{"id":9,"date":"2026-03-02T04:09:56","date_gmt":"2026-03-02T04:09:56","guid":{"rendered":"http:\/\/romeraherb.com\/?page_id=9"},"modified":"2026-09-15T20:51:06","modified_gmt":"2026-09-15T20:51:06","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/romeraherb.com\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de Reembolsos y Devoluciones"},"content":{"rendered":"<style>\n  .romera-returns-container {\n    max-width: 860px;\n    margin: 0 auto;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;\n    color: #333333;\n    line-height: 1.7;\n  }\n  .romera-returns-header {\n    background-color: #faf9f6;\n    border: 1px solid #e0dad3;\n    border-top: 3px solid #c89d5c;\n    padding: 40px 30px;\n    text-align: center;\n    margin-bottom: 40px;\n  }\n  .romera-eyebrow {\n    font-size: 0.75rem;\n    letter-spacing: 0.2em;\n    text-transform: uppercase;\n    color: #c89d5c;\n    margin-bottom: 10px;\n    display: block;\n    font-weight: 600;\n  }\n  .romera-returns-header h1 {\n    font-family: Georgia, serif;\n    font-size: 1.8rem;\n    text-transform: uppercase;\n    letter-spacing: 0.15em;\n    color: #2c3e35;\n    margin: 0 0 12px 0;\n    font-weight: 400;\n  }\n  .romera-returns-header p {\n    font-style: italic;\n    color: #555555;\n    font-size: 0.95rem;\n    margin: 0;\n  }\n  .romera-section {\n    margin-bottom: 35px;\n  }\n  .romera-section h2 {\n    font-family: Georgia, serif;\n    font-size: 1.2rem;\n    letter-spacing: 0.12em;\n    text-transform: uppercase;\n    color: #2c3e35;\n    border-bottom: 1px solid #c89d5c;\n    padding-bottom: 8px;\n    margin-bottom: 16px;\n    font-weight: 400;\n  }\n  .romera-section p, .romera-section li {\n    font-size: 0.95rem;\n    color: #4a4a4a;\n  }\n  .romera-section ol, .romera-section ul {\n    padding-left: 20px;\n    margin-bottom: 15px;\n  }\n  .romera-section ol li, .romera-section ul li {\n    margin-bottom: 8px;\n  }\n  .romera-alert-box {\n    background-color: #faf6f0;\n    border: 1px solid #e0dad3;\n    border-left: 4px solid #c89d5c;\n    padding: 20px 24px;\n    margin: 30px 0;\n  }\n  .romera-alert-box h2 {\n    font-family: Georgia, serif;\n    font-size: 1.1rem;\n    letter-spacing: 0.12em;\n    text-transform: uppercase;\n    color: #2c3e35;\n    margin-top: 0;\n    margin-bottom: 8px;\n    border-bottom: none;\n    padding-bottom: 0;\n    font-weight: 400;\n  }\n  .romera-alert-box p {\n    font-size: 0.92rem;\n    color: #4a4a4a;\n    margin: 0;\n  }\n  .romera-footer-contact {\n    border-top: 1px solid #c89d5c;\n    padding-top: 25px;\n    margin-top: 50px;\n    font-size: 0.85rem;\n    color: #777777;\n    text-align: center;\n  }\n<\/style>\n\n<div class=\"romera-returns-container\">\n  <div class=\"romera-returns-header\">\n    <span class=\"romera-eyebrow\">Studio Care &#038; Commitments<\/span>\n    <h1>Refund &#038; Returns Policy<\/h1>\n    <p>Handcrafted with botanical care and intentional craft. Please review our policies regarding small-batch returns, transit care, and safety exclusions below.<\/p>\n  <\/div>\n\n  <div class=\"romera-section\">\n    <h2>Micro-Batch Quality &#038; Care<\/h2>\n    <p>Due to the handcrafted, small-batch nature of our botanical formulations and personal care goods, we maintain strict safety and quality standards for all products leaving our studio.<\/p>\n  <\/div>\n\n  <div class=\"romera-section\">\n    <h2>Unopened &#038; Unused Items<\/h2>\n    <p>We accept returns on unopened, unused items in their original packaging within <strong>14 days<\/strong> of delivery. Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.<\/p>\n  <\/div>\n\n  <div class=\"romera-alert-box\">\n    <h2>Health &#038; Safety Exclusions<\/h2>\n    <p>Due to the personal nature of small-batch herbal medicine and skincare, <strong>all opened tinctures, oxymels, botanical oils, and custom herbal formulas are final sale<\/strong> and cannot be returned, refunded, or exchanged.<\/p>\n  <\/div>\n\n  <div class=\"romera-section\">\n    <h2>Transit Damage<\/h2>\n    <p>If a glass bottle arrives broken or severely compromised during transit, please email clear photo evidence within <strong>48 hours<\/strong> of delivery so we can promptly issue a replacement or store credit.<\/p>\n  <\/div>\n\n  <div class=\"romera-section\">\n    <h2>Order Changes &#038; Cancellations<\/h2>\n    <p>Because micro-batches are hand-packed and dispatched quickly, order cancellations or address adjustments must be submitted within <strong>12 hours<\/strong> of placing your order. Once a shipping confirmation and tracking number have been generated, the order cannot be canceled.<\/p>\n  <\/div>\n\n  <div class=\"romera-section\">\n    <h2>How to Initiate a Return<\/h2>\n    <ol>\n      <li><strong>Initiate:<\/strong> Email <a href=\"mailto:hello@romeraherb.com\" style=\"color: #2c3e35; font-weight: bold; text-decoration: underline;\">hello@romeraherb.com<\/a> with your order number and reason for return.<\/li>\n      <li><strong>Ship:<\/strong> Securely package unopened items in their original condition.<\/li>\n      <li><strong>Resolve:<\/strong> Store credit or a refund to your original payment method will be processed within 3\u20135 business days of package arrival.<\/li>\n    <\/ol>\n  <\/div>\n\n  <div class=\"romera-footer-contact\">\n    For return inquiries or studio support, reach out directly to <a href=\"mailto:hello@romeraherb.com\" style=\"color: #2c3e35; text-decoration: underline;\">hello@romeraherb.com<\/a>.\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Studio Care &#038; Commitments Refund &#038; Returns Policy Handcrafted with botanical care and intentional craft. Please review our policies regarding small-batch returns, transit care, and safety exclusions below. Micro-Batch Quality &#038; Care Due to the handcrafted, small-batch nature of our botanical formulations and personal care goods, we maintain strict safety and quality standards for all [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"boxed","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":8,"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":4535,"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/pages\/9\/revisions\/4535"}],"wp:attachment":[{"href":"https:\/\/romeraherb.com\/es\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}